Accountancy
125
Agriculture, Fishing
1
Finance, Insurance
91
Call Centres
1
Catering & Hospitality
77
Construction, Property
120
Customer services
77
Defence/Armed Forces
73
Education
3
Electronics
69
Engineering, Manufacturing 117
Graduate, Trainees
63
Healthcare & Nursing
91
Human resources
77
IT & Internet
458
Legal
54
Management consultancy 60
Marketing, Advertising, PR 64
Media, Creative
4
Non-profit, Charities
1
Public sector & Services
11
Recruitment sales
81
Retail, Wholesale
52
Restaurant & Food Service 7
Sales
128
Science
9
Secretarial, Administration 20
Security
0
Senior appointments
4
Telecommunications
2
Transport, Logistics
7
Travel, Leisure, Tourism
27
Other
69
| |
Accountancy
0
Agriculture, Fishing
0
Finance, Insurance
0
Call Centres
0
Catering & Hospitality
0
Construction, Property
0
Customer services
0
Defence/Armed Forces
0
Education
0
Electronics
0
Engineering, Manufacturing 0
Graduate, Trainees
0
Healthcare & Nursing
0
Human resources
0
IT & Internet
0
Legal
0
Management consultancy 0
Marketing, Advertising, PR 0
Media, Creative
0
Non-profit, Charities
0
Public sector & Services
0
Recruitment sales
0
Retail, Wholesale
0
Restaurant & Food Service 0
Sales
0
Science
0
Secretarial, Administration 0
Security
0
Senior appointments
0
Telecommunications
0
Transport, Logistics
0
Travel, Leisure, Tourism
0
Other
0
| |
|
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Section: Customer services Vacancy 194 |
| Post:Bilingual Administrator
|
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Bilingual Administrator
(Dutch with fluent English)
Hours of Work: Monday to Friday, flexible between 8 am – 5 pm (37.5 hours per week)
Main Purpose of Job:
Your job responsibilities will be to produce and send customer documentation, respond to customer emails (issues submitted by Company customers through the website), process contract registrations received via email, fax and mail to create customer contracts in Company’s customer database via the information provided. You will also be required to take inbound calls from Company customers who are experiencing problems with registering their contracts on-line, and guide them through the registration process.
Job Responsibilities:
· Respond to customer emails in a timely and professional manner.
· Print off customer registrations received via email and enter details accurately into Company customer database.
· Receive customer registration cards and faxes and enter details accurately into Company databases.
· Communicate with Company customers by email and by telephone.
· Troubleshoot registration errors from customers via phone and email.
· Guide customers through the on-line registration process.
· Produce welcome kits to send to customers
· Reply to welcome kit queries
· Assist with the SMARTnet package procedures
Key Skills and Qualities Required:
· Systems skills – the ability to toggle between multiple applications, strong Excel skills, comfortable using windows applications.
· Communication skills -Professional written and oral communication skills (phone and email).
· Customer service skills.
· Excellent professional telephone manner.
· Good keyboard skills.
· Excellent written and verbal communication skills.
· Ability to prioritise.
· Outgoing*enthusiastic
· Flexible and able to assist when priorities arise
· Excellent team player.
· Positive attitude.
· Sense of humour.
· Leads by example.
· Adaptable and Resilient.
· Ability to use own initiative.
During training candidates must complete systems certification in CSM and MGB (Company internal systems).
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| Contact information |
| Employer: |
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| Email: |
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| Phone: |
0131 555 0284
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Publication date: 2009-03-11 22:44:49
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